Motorola Adds Two Managed Service Orgs. to Mix

Motorola announced this week that two new managed service organizations will help IT companies remove the complexities of managing multi-vendor wireless networks and devices.

With the Managed Infrastructure Service and the Managed Device Service, customers can benefit form the uptime, lower cost of ownership and faster response, according to the company, which has offices in Holtsville.

Motorola's new Managed Infrastructure Service combines the AirDefense Infrastructure Management and Network Assurance solutions to provide both large IT organizations and customers with limited IT resources with highly-available, remote monitoring, management and troubleshooting of their wireless LAN (WLAN). The new Managed Device Service is a key component of Motorola's Device Management Framework, leveraging Motorola's Mobility Services Platform to provide customers with comprehensive management of their mobile devices, including mobile computers, enterprise digital assistants and barcode scanners, and with the expertise to maximize the availability of these assets across their entire organization.

By selecting the Managed Infrastructure Service from Motorola, customers have a choice of several services tailored to meet their specific needs, including:

-Comprehensive, 24/7 monitoring and management of the WLAN infrastructure, with proactive problem identification and remote troubleshooting for high network availability, maximum performance and low total cost of ownership (TCO)

-Fault management and monitoring of the wireless infrastructure for anomalies, with scheduled test results escalated as defined by the services agreement

-Configuration management activities for changes to both existing and new deployments as well as for network performance monitoring, including reporting and advice for network optimization

-Software release management services to remotely deploy software or firmware releases applicable to the WLAN infrastructure

-Comprehensive on-site support, including deployment of highly specialized field engineering teams as well as professional hardware repair and replacement services

"Motorola has a rich legacy of managing wireless systems, from large two-way radio networks to purpose-built wireless broadband solutions, and is now applying this expertise to help customers manage their wireless LANs and mobile devices," said David Gagne, vice president of sales, Motorola Enterprise Mobility Solutions, in a statement. "By selecting Motorola's new wireless network and device management managed services, customers gain the confidence that their ecosystem is monitored by technicians with deep engineering and industry expertise, so they can focus on growing their business."